Loyalty over WhatsApp, for businesses worldwide
Retainx for bakeries

Be the first message they see when the craving hits.

Fresh batches, daily specials, and birthday cakes. Retainx times the message to the moment.

The retention problem

A bakery sells delight and occasion: the daily bread run, the weekend treat, the birthday cake ordered in advance. Most bakeries have no way to remind a customer that the sourdough comes out at 4pm or that a birthday is coming up. Retainx captures the buyer and lets you send timely, mouth-watering nudges that turn an impulse into a habit and an occasion into an order.

Three programs we set up for a bakery

Pre-built and ready to launch. Adjust the rules to fit your margins.

Punch card

Tenth loaf free

Buy nine, the tenth is free. Perfect for the daily bread customer.

Points

Sweet points

Earn on every purchase, redeem for a treat. Encourages return visits and larger orders.

Tiered

Occasion club

Regulars get advance booking on celebration cakes and first taste of seasonal bakes.

Messages your customers actually read

Sample WhatsApp messages, ready for Gupshup template approval. Personalised by AI to each customer.

Fresh batch
Hi Tanya, the sourdough is out of the oven at 4pm today and going fast. Reserve a loaf and there is a fresh cookie on us when you collect.
Birthday cake
Hi Sam, a birthday coming up? Order a celebration cake this week and get $10 off, plus we will hold your favourite flavour.
Win-back
Hi Rhea, the weekend croissants have missed you. Come by this Saturday and your second pastry is on the house.
Seasonal
Hi Andre, seasonal plum cakes are now taking orders. Regulars get first batch and a special rate this week. Shall I note your order?
A sample insight from your first month

16 weekend regulars have not visited in 2 weeks. A fresh-batch reminder could recover an estimated $2,200 in weekend sales.

Generate campaign

Common questions

Can I send photos of the day specials?

Yes. Messages support images, ideal for showing fresh bakes.

Does it handle cake pre-orders?

Yes. Messages can include a one-tap order and payment link for advance bookings.

How quickly can I start?

Setup takes about 12 minutes and enrollment begins from the first payment.