Consistency rewards
Hit your weekly session target and earn toward free personal training or merch.
Retainx for gyms
Catch the member who stopped showing up before they cancel.
Attendance predicts renewal. Retainx flags the drop-off early and pulls members back with the right nudge.
The retention problem
A gym member who stops attending is a member who will not renew, and you usually find out only when the payment fails. Attendance is the leading indicator, but few gyms act on it in time. Retainx watches visit frequency, flags the member whose attendance has fallen off a cliff, and sends a message that re-engages them while there is still a relationship to save.
Three programs we set up for a gym
Pre-built and ready to launch. Adjust the rules to fit your margins.
Referral squad
Bring a friend who joins and both get a month credit. Verified on the friend first visit.
Member tiers
Long-standing members get guest passes, priority class booking, and locker perks.
Messages your customers actually read
Sample WhatsApp messages, ready for Gupshup template approval. Personalised by AI to each customer.
Attendance drop
Hi Diego, the floor has been quiet without you, two weeks now. Come in this week and your next PT session is free. Want me to book it with Sam?
Streak
Strong week, Priya. Four sessions in. One more and you earn a free recovery massage. The squat rack is calling.
Renewal nudge
Hi Lucas, your membership renews next week. Renew early and lock this rate for the year plus two guest passes. Shall I set it up?
Referral
Hi Mia, bring a friend who joins this month and you both get a month on us. Who is your gym partner?
A sample insight from your first month
22 members have not checked in for 14 days, a strong cancellation signal. Targeted re-engagement could protect $19,800 in annual memberships.
Generate campaignCommon questions
How does it know attendance?
From check-in payments and any card or UPI transactions, plus manual check-ins your staff can log.
Can I message about classes?
Yes. Announcements and class nudges are supported alongside loyalty messages.
Does referral fraud get caught?
Yes. The referral verifier rejects same-device, same-payment, and suspicious timing patterns.