Fifth service free
Every fifth haircut or service at a discount, tracked across visits automatically.
Retainx for salons
Get clients back on schedule, not whenever they remember.
A haircut is a six week cycle. Retainx knows when each client is due and brings them back on time.
The retention problem
Salon revenue is predictable if clients return on cycle, and chaotic if they do not. Most salons have no system to know that a regular who comes every six weeks is now eight weeks out and drifting to a competitor. Retainx tracks each client cadence and sends a timely, personal nudge when they are due, with the stylist they like and a reason to book now.
Three programs we set up for a salon
Pre-built and ready to launch. Adjust the rules to fit your margins.
Cycle rewards
Rebook within your usual window and earn toward a free add-on like a head massage.
Studio tiers
Regulars get priority booking, a preferred stylist guarantee, and seasonal perks.
Messages your customers actually read
Sample WhatsApp messages, ready for Gupshup template approval. Personalised by AI to each customer.
Due for a cut
Hi Olivia, it has been about six weeks, your usual cadence. Daniel has Thursday evening open and there is $15 off if you book by Wednesday. Shall I hold it?
Win-back
Hi Omar, we have missed you at the chair. Come in this month and your next cut comes with a complimentary beard trim. Want a slot this weekend?
Birthday
Happy birthday, Nina. Treat yourself this week and the spa add-on is on us with any service.
VIP
Hi Leah, you are now a studio VIP. That means first pick of weekend slots and your stylist held for you. We will look after you.
A sample insight from your first month
15 regular clients are past their usual rebooking window. Reaching them now could protect an estimated $4,700 in services this quarter.
Generate campaignCommon questions
Can I tie rewards to a specific stylist?
Yes. Messages can reference the client preferred stylist and offer that person availability.
Does it handle packages?
You can configure visit based and spend based programs that suit packages and memberships.
What about no-shows?
Timely rebooking nudges reduce the gap that leads to drift and missed appointments.