Monthly ritual
Book monthly and earn toward a complimentary upgrade like aromatherapy or a longer session.
Retainx for spas and wellness
Keep the calm coming back, on a rhythm that suits them.
Wellness is a habit best kept regular. Retainx invites clients back at the right interval, personally.
The retention problem
A spa client who comes once a month for a massage is far more valuable than a one-off, but wellness is easy to deprioritise and clients drift. Spas rarely have a gentle, well-timed way to invite a client back on their preferred rhythm. Retainx tracks each client cadence and sends a calm, personal invitation when they are due, protecting both the client wellbeing and your bookings.
Three programs we set up for a spa
Pre-built and ready to launch. Adjust the rules to fit your margins.
Package points
Earn points across treatments and packages, redeemable for add-ons.
Sanctuary tiers
Regular clients get priority weekend slots, a preferred therapist, and seasonal rituals.
Messages your customers actually read
Sample WhatsApp messages, ready for Gupshup template approval. Personalised by AI to each customer.
Due for a session
Hi Lena, it has been about a month since your last massage, your usual rhythm. Maria has Sunday morning open and there is an upgrade on us if you book by Friday.
Win-back
Hi Adam, your calm is overdue. Come in this month and your next session includes a complimentary aromatherapy. Shall I find you a quiet slot?
Birthday
Happy birthday, Isabel. Unwind this week and the spa upgrade is our gift to you with any treatment.
VIP
Hi Dia, you are now a sanctuary member. Weekend slots held for you and your preferred therapist on call. We will keep you well.
A sample insight from your first month
13 monthly regulars are past their usual booking window. A gentle invitation could protect an estimated $6,200 in treatments this quarter.
Generate campaignCommon questions
Can I match a client to a therapist?
Yes. Messages can reference the preferred therapist and offer their availability.
How do I keep the tone calm, not pushy?
The voice is set to be gentle and personal. No hard discounts are needed for a wellbeing reminder.
Does it handle packages and memberships?
Yes, through visit based and spend based programs configured to your offerings.
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