Occasion points
Earn on every box, redeem around the next occasion. Rewards the seasonal gifter.
Retainx for dessert shops
Own every occasion and every box that leaves the counter.
Desserts are seasonal and gifted. Retainx remembers your buyers and reaches them before the rush.
The retention problem
A dessert shop does much of its business around holidays and occasions, when customers buy boxes to gift. But that buyer may only think of you at the next holiday, if a competitor does not reach them first. Retainx captures every buyer and lets you message them ahead of each occasion with first pick, fresh batches, and gifting offers, turning seasonal spikes into a year-round relationship.
Three programs we set up for a dessert shop
Pre-built and ready to launch. Adjust the rules to fit your margins.
Box club
Cross a holiday spend and get a complimentary assortment box.
Gifting tiers
Top buyers get advance booking, free delivery, and first taste of new batches.
Messages your customers actually read
Sample WhatsApp messages, ready for Gupshup template approval. Personalised by AI to each customer.
Holiday pre-order
Hi Grace, holiday boxes are now taking orders. As a regular, you get first pick of the fresh truffles and $10 off boxes ordered this week.
Fresh batch
Hi Sofia, a fresh batch of macarons is ready today. Reserve a box and we will keep it aside for collection.
Win-back
Hi Omar, it has been a while. New season desserts have arrived with a returning-customer offer this week. Shall we pack your usual?
Occasion
Hi Lena, an occasion coming up? Gift boxes are ready with custom packing and free delivery for regulars this week.
A sample insight from your first month
Of last holiday season buyers, 58 have not purchased since. A pre-occasion first-pick offer could recover an estimated $14,500 this season.
Generate campaignCommon questions
Can I plan around holidays?
Yes. The platform recognises seasonal patterns and you can schedule campaigns ahead of each occasion.
Does it support gifting and delivery?
Yes. Messages can include order and delivery options via your payment link.
Can messages be in my customers language?
Yes. Many languages are supported.
Other industries